New Orleans, September 24, 2025
New Orleans residents eager for sustainable fashion from Reformation face a challenge with no physical store in the city. This guide provides insights into online shopping, returns, and sustainability initiatives from Reformation. Discover how to navigate purchases from afar, including tips on size guides, shipping options, and potential pop-up events. Embrace eco-friendly style with practical shopping strategies tailored for both locals and visitors wanting to access Reformation’s offerings.
Reformation and New Orleans: The Skinny Every NOLA Shopper Needs
Stop me if you’ve heard this one on Magazine Street: you want that dreamy sustainable dress, but you don’t want to play wardrobe roulette with online sizes. Here’s the hard truth — Reformation does not have a physical store in New Orleans. Yep, right here in the heart of the Big Easy, you can’t just pop into a shop and try things on. That said, don’t toss out your beads and backups yet — there’s plenty of ways for locals and visitors to score Reformation outfits without a plane ticket to LA.
Where you can actually shop
The nearest brick-and-mortar for in-person shopping sits in Houston. The address reads like it belongs in a glossy fashion guide: 2601 Westheimer Rd, Houston, TX 77098. Store hours are pretty standard: Monday–Saturday 11:00 AM–7:00 PM CST and Sunday 12:00 PM–6:00 PM CST. If you’ve got a road trip planned or are bundling that shopping run with a Texas escape, that Houston shop is your closest IRL option.
Online is king — here’s what NOLA shoppers need to know
Reformation’s online store ships to New Orleans and across the U.S., and for most folks in the city that covers it. Orders come in eco-friendly packaging, and they print care instructions so you can keep that dress looking fresh through parades, parties, and everyday life in the Quarter. Shipping times vary by selected method, so if you need something before a wedding or out-of-town event, pick expedited shipping and track it like you track parade routes.
Returns, exchanges, the fine print — simplified
Here’s the return rundown so you don’t get blindsided: items must be returned within 30 days of purchase and be in original condition — unworn, unwashed, with tags attached. Final sale items like apothecary goods, lingerie, hosiery, and certain vintage or digital products are not eligible for return. If you live in New Orleans without a nearby Reformation store, you’ll start the return online through your account, print a label, and ship it back. Refunds go back to the original payment method in about 5–10 business days after they receive the return. Exchanges are possible for different sizes or colors if inventory allows. Heads-up: original shipping fees are non-refundable unless the item was defective or incorrect.
Customer service and contact details
If you need help, customer service is reachable by phone at (855) 756-0560 or by email at service@reformation.com. Their customer service hours operate Monday–Friday, 7:00 AM–7:00 PM PST. You may want to call or email before you try to return something from out of state — saves a lot of back-and-forth.
Pop-ups, events, and in-person chances
Even without a permanent New Orleans store, Reformation occasionally runs pop-up events or collaborations in various cities. Locals should watch for announcements online and on social media in case a pop-up lands in NOLA. Pop-ups can be great — like catching a limited-edition collection while sipping a second-line cold brew.
Sustainability — why Reformation gets attention
If you’re into clothes that try not to wreck the planet, Reformation focuses heavily on sustainable materials like organic cotton and recycled fabrics, publishes annual sustainability reports, and invests in energy efficiency, water conservation, and lower-carbon shipping partners. They also encourage recycling of old clothing and use responsibly sourced packaging. For New Orleans residents who care about environmental impact in a city that loves its waterways and green spaces, that approach resonates.
Practical shopping tips for New Orleanians and visitors
- Use the online size guide: It’s your friend. Measure and compare — sizes can vary by style.
- Sign up for restock alerts: Popular items sell out fast and sometimes come back in limited quantities.
- Watch for promotions: Their newsletter and social channels often announce sales and early access.
- Plan returns early: Start returns promptly to stay within the 30-day window, especially if shipping back from Louisiana.
- Check alteration options: Some stores offer in-house alterations — handy if you visit Houston and want a perfect fit.
FAQ
Is there a Reformation store in New Orleans?
No. There is not a physical Reformation store in New Orleans. The nearest full store is in Houston.
Can I order online and ship to New Orleans?
Yes. Reformation ships to New Orleans with varying delivery times depending on the shipping method you choose.
How long do I have to return an item?
You have 30 days from purchase to return an item in its original, unworn condition with tags attached.
Are shipping fees refundable?
Original shipping fees are not refundable except when the item is defective or incorrect.
How do I contact customer service?
Call (855) 756-0560 or email service@reformation.com during customer service hours: Monday–Friday, 7:00 AM–7:00 PM PST.
Does Reformation do pop-ups or events in New Orleans?
Occasionally. Keep an eye on their website and social channels for any pop-up announcements near New Orleans.
Quick Features Chart
| Feature | What It Means for NOLA Shoppers |
|---|---|
| Store in New Orleans | No permanent store in New Orleans |
| Nearest Store | Houston — 2601 Westheimer Rd |
| Online Shopping | Full site available; ships to New Orleans |
| Return Window | 30 days; items must be unworn and with tags |
| Customer Support | Phone (855) 756-0560, email service@reformation.com |
| Sustainability | Uses organic/recycled materials; publishes sustainability reports |
Final takeaway for New Orleanians: if you crave sustainable, stylish pieces from Reformation, your path is mostly online with the option to visit Houston if you need an in-person fitting. Keep your radar on for pop-ups, use size guides, and plan returns early — and you’ll be strutting in eco-friendly threads down Bourbon Street in no time.
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Author: STAFF HERE NEWORLEANS WRITER
NEW ORLEANS STAFF WRITER The NEW ORLEANS STAFF WRITER represents the experienced team at HERENewOrleans.com, your go-to source for actionable local news and information in New Orleans, Orleans Parish, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as French Quarter Festival, New Orleans Jazz & Heritage Festival, and Essence Music Festival. Our coverage extends to key organizations like the New Orleans Chamber of Commerce and Greater New Orleans, Inc., plus leading businesses in energy, healthcare, and education that power the local economy such as Entergy, Ochsner Health, and Tulane University. As part of the broader HERE network, including HEREShreveport.com, we provide comprehensive, credible insights into Louisiana's dynamic landscape.
